At rtp winbox, your privacy is more than a legal obligation — it is a core value we stand by. Find out exactly how we collect, store, use, and protect your personal information.
Six core principles that guide how rtp winbox handles the personal data of Malaysian users
rtp winbox ("we", "our platform") respects the privacy of every user who accesses our official website at https://rtpwinbox.com. This Privacy Policy clearly and transparently explains how we collect, use, store, disclose, and protect your personal information as a user of our online betting platform.
This document is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and forms part of the overall agreement between you and rtp winbox. This Privacy Policy should be read together with our Terms & Conditions for a complete understanding.
Policy Acceptance: By registering or continuing to use the services of rtp winbox, you confirm that you have read, understood, and accepted this Privacy Policy in full. If you do not agree, please discontinue use of our platform.
This Privacy Policy applies to all users of the rtp winbox including visitors who browse the website only, registered users, and those using our mobile app. We reserve the right to update this policy from time to time, and any material changes will be communicated to you via email or in-platform notification.
rtp winbox only collects information necessary to provide our services safely and effectively to Malaysian users. Information is collected through two main methods:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity | Full name, date of birth, MyKad number | Identity Verification & Legal Compliance |
| Contact | Malaysian phone number, email address | Account communications & notifications |
| Financial | Bank account number, e-wallet details | Processing deposits & withdrawals of RM |
| Log In | Username, password (encrypted) | Account verification & security |
| Communications | Customer support enquiries | Issue resolution & service improvement |
When you use the rtp winbox, our systems automatically record the following technical information for security and user experience improvement purposes:
rtp winbox does not collect sensitive data such as health information, religious beliefs, or political views. We only collect what is strictly necessary for operations.
Every piece of information collected by rtp winbox has a clear and lawful purpose. We use your data for the following purposes:
rtp winbox does not sell, rent, or disclose your personal information to third parties for commercial gain. However, there are limited circumstances where we may need to share your data with trusted third parties:
Our commitment: Every third party that receives your data from rtp winbox are bound by strict data protection agreements and are only permitted to use the information for the specified purposes.
rtp winbox continually invests in security infrastructure to keep your personal data protected at all times. The technical and organisational security measures we implement include:
Although rtp winbox takes all reasonable steps to protect your data, no system can be guaranteed 100% secure. You also play an important role in keeping your account safe by using a strong password and not sharing your login credentials.
rtp winbox uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and maintain the security of your login session. Below are the types of cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Maintaining login sessions, account security, and core functionality on the rtp winbox platform | Session / 30 days | |
| Understanding how users interact with the platform for continuous improvement | 90 days | |
| Remembering user preferences such as language, font size, and display settings | 1 year |
You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the platform rtp winbox and prevent you from logging in properly. We recommend keeping essential cookies enabled for the best experience.
As a user rtp winbox based in Malaysia, you have the following rights under the Personal Data Protection Act 2010 (PDPA). We respect and facilitate the exercise of all these rights:
To exercise any of the above rights, contact the Data Protection Officer (DPO) rtp winbox via email at privacy@rtpwinbox.com. Please include your full name and account number to help expedite the processing of your request.
rtp winbox retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required under applicable Malaysian law. General data retention guidelines are as follows:
Once the retention period expires, rtp winbox will securely delete or anonymise your data using methods that ensure it cannot be recovered or accessed again.
Platform rtp winbox may contain references to third-party services such as game software providers and payment processors. This Privacy Policy applies only to the rtp winbox only and does not cover the privacy practices of those third parties.
Every third-party service provider that works with rtp winbox have their own privacy policies. We recommend reading their privacy policies before providing any personal information directly to them. rtp winbox is not responsible for the privacy practices or content of third-party platforms.
Important Note: Payment providers such as Touch 'n Go eWallet, GrabPay, DuitNow, and FPX operate under their own privacy policies and Bank Negara Malaysia licences. Your financial transactions with them are subject to their respective terms of service.
If you have any questions, concerns, or complaints regarding how rtp winbox handles your personal data, please reach out to us through the channels below. We are committed to responding to all enquiries in Bahasa Melayu within 24 business hours:
If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) in accordance with the procedures set out by that authority.